Verify / Download by Submission ID

Issued before - 24 April 2017
Enter Submission ID

  About Us

e-District is a Mission Mode Project in the State category under National e-Governance Plan (NeGP) of Ministry of Electronics & Information Technology (MeitY), Govt. of India. The aim of this project is providing Government service to the Citizen and Business at their door-steps. The project is being executed in Bihar by Department of Information Technology (DIT), Govt. of Bihar through ServicePlus, a configurable e-Service delivery and grievance redressal software framework of National Informatics Centre (NIC), Govt. of India. The online e-Services on ServicePlus will automate front-end as well as back-end work-flow processes of Government to Citizen (G2C) and Government to Business (G2B) services. National Informatics Centre (NIC), Bihar is participating in the project as Application Development Agency (ADA) and state-wide roll-out of the e-Services is being facilitated by corresponding Service Provider Department (SPD), Govt. of Bihar in coordination with Department of Information Technology (DIT), Govt. of Bihar and Bihar PrashasnikSudhar Mission (BPSM) Society, Govt. of Bihar.
हिन्दी LOGIN
  • Official Section
    • Forgot Password
    • Track Application Status
    • Download Certificate
  • Self Support
    • Latest Enhancement
    • Usage Instructions
    • User Manual
      • General Administration Department
        • Officer User Manual
      • Labour Resource Department
        • Officer User Manual
      • Home Department
        • Officer User Manual
      • Tourism Department
        • Officer User Manual
    • Important Download
      • Compatible Browser for ServicePlus Online Application - Mozilla Firefox
      • Viewing Acknowledgement / Certificate - PDF Reader
      • Enabling Digital Signature (DSC) - Java 1.8 for 32 bit / 64 bit Windows
      • Technical Support through Remote Access - AnyDesk
      • Mobile App for Citizens/Officials
    • ServicePlus Document
      • ServicePlus Brochure
      • Service Definer Guide
  • Report Section
    • Department wise e-Service Count
    • Department wise e-Service List
    • Dashboard and MIS Report
  • Technical Support
  • FAQ
  • About Us
  • Contact Us
  • LOGIN
  Self Support Section


1.
Application for Residence, Caste and Income Certificate Services at Circle/Block level of Applicant and his/her Family Members using Application Reference Number and Applicant Name of any of these Services already applied.

2.
Application for Residence, Caste, Income, BC/EBC (NCL), OBC (NCL) and EWS Certificate Services at Sub-Division or District level can be done with Application Reference Number and Token Number of corresponding Circle/Block or Sub-Division level Service.

3.
Applicant can apply for Online Services in following ways: -
•
Without Login - by clicking on Department-wise Service Link.
•
After Login - by searching Service in Inbox: Menu => Apply for Services => View all available Services.
•
Through Executive Assistant at Public Service Centers - either Online or Offline.
•
Through Kiosk.
•
Through Common Service Centres.

4.
Applicant can get his/her Certificate from any of the following ways: -
•
Email Attachment in Applicant's Email-Id.
•
Download Link sent in SMS to Applicant’s Mobile Number.
•
DigiLocker.
•
“Track Application Status” link of the Portal.
•
ServicePlus Inbox (if applied after Login).
•
Public Service Centers (if applied at Public Service Center).
•
Kiosk and Common Service Center (CSC).

5.
Designated Officer can do bulk DSC sign up to 50 Certificates at a time.

6.
Search and Paging facility in Dispatch List of Executive Assistant

 

 

Before taking action (first time) on RTPS Applications submitted: -

☞Executive Assistants (EA) are advised to read both “Citizen User Manual” and "Officer User Manual" provided here in “User Manual” section.

☞Designated Officer (DO) are advised to read "Officer User Manual"provided here in “User Manual” section.

☞Admin Users (Admin) are introduced to manage and authenticate User Credentials of Designated Officers at different level like Executive Assistant (EA), Circle Officer (CO), Rural Development Officer (RDO), Child Development Project Officer (CDPO), Sub-Divisional Officer (SDO) or Officer authorized by SDO, Officer authorized by District Magistrate (DM) etc of the respective Office (Panchayat, Block cum Circle, Sub-Division, District, Division, Department etc) level. Identified Admin Users are advised to read "Admin User Manual" provided here in “User Manual”section.

 

 

 

 

Before taking action (first time) on Applications submitted: -

☞Designated Officers are suggested to read "Officer User Manual" provided here in "User Manual" section.

☞Admin Users are introduced to manage and authenticate User Credentials of Designated Officers at different levels. Identified Admin Users are suggested to read "Admin User Manual" provided here in "User Manual" section.

 

General Administration Department

Officer User Manual

Labour Resource Department

Officer User Manual

Home Department

Officer User Manual

Tourism Department

Officer User Manual

Compatible Browser for ServicePlus Online Application - Mozilla Firefox

Viewing Acknowledgement / Certificate - PDF Reader

Enabling Digital Signature (DSC) - Java 1.8 for 32 bit / 64 bit Windows

Technical Support through Remote Access - AnyDesk

Mobile App for Citizens/Officials

ServicePlus Brochure

Service Definer Guide

 

  Technical Support

 

 

☞(a) Panchayat, Block cum Circle, Sub-Division, District, Division, and Department level Executive Assistant,

☞(b) Block cum Circle and Sub-Division level IT Assistant through Executive Assistant,

☞(c) District IT Manager through IT Assistant,

☞(d) DIO / ADIO of NIC District Centre and Department IT Manager though District IT Manager, and

☞(e) ServicePlus Team of NIC Bihar through DIO / ADIO of NIC District Centre and Department IT Manager.

 

 

 

  Frequently Asked Questions


For technical support, please contact in the following order: -

 

1.
Panchayat, Block cum Circle, Sub-Division, District, Division, and Department level Executive Assistant,

 

2.
Block cum Circle and Sub-Division level IT Assistant through Executive Assistant,

 

3.
District IT Manager through IT Assistant,

 

4.
DIO / ADIO of NIC District Centre and Department IT Manager though District IT Manager, and

 

5.
ServicePlus Team of NIC Bihar through DIO / ADIO of NIC District Centre and Department IT Manager.

 

 

1.
Click on the option "Official Section" -> "Track Application Status" available on Homepage.

 

2.
"Track Application Status" form will appear.

 

3.
Select suitable options, enter Application Reference Number and Date, and then [Submit]. The status will be displayed.

 

 


Application Processing for e-Services of Bihar

Joint initiative to provide government services in a transparent and convenient manner within specified time through an online e-Service delivery portal for ease of living.

Visit Applicant's Portal https://serviceonline.bihar.gov.in for Application Submission.

 

  Important Information

 

1.
Certificate / licence will be sent to applicant through (i) Download link in SMS, (ii) Attachment in Email, (iii) DigiLocker, (iv) SevicePlus Inbox, (v) Download Certificate link on Portal, (vi) Kiosk / CSC / Public Service Centre (RTPS Counter) etc.

 

2.
Verification of certificate (Residence / Caste / Income / NCL (State) / NCL (Central) / EWS) done through portal is subject to final verification of the same by issuing authority.

 

3.
It is mandatory for every Designated Officials to keep their profile updated (Login -> Menu -> Manage Profile -> Modify Profile).

 

 

  Standard Operating Procedure

 


1.
Recommended computer configuration for Public Service Centres: Processor - i3 or above, RAM - 4GB or above, OS - Windows 10 64-bit.

 

2.
Recommended Network / Internet Speed: At least 2 Mbps dedicated for every user.

 

3.
DNS entry in Public Service Centre computer on BSWAN network : Preferred DNS server - 10.76.5.31 ; Alternate DNS server - 10.76.5.32

 

4.
Use latest Mozilla Firefox Browser and allow "Pop-up blocker" for all sites. Clean the History of Browser every day before use.

 

5.
Webcam and DSC drivers must be installed (Responsibility: Local IT Manager and IT Assistant).

 

6.
DSC Registration in ServicePlus should be done as per Installation Manual provided on Portal (Responsibility: Local IT Manager and IT Assistant).

 

7.
Installation of Offline ServicePlus should be done as per Installation Manual provided on Portal (Responsibility: Local IT Manager and IT Assistant).

 

8.
Open ServicePlus Application in only one Browser / Tab and Log-out immediately after use.

 

9.
For auto conversion of Name (English) to नाम (हिंदी) in Application Form, press [Space] button after typing every words of Name in English. For example, type “Ashok [Space] Kumar [Space] Mehta [Space]” for its auto conversion to " अशोक कुमार मेहता ".

 

10.
Use latest "Adobe Acrobat Reader" to read / print downloaded Acknowledgement / Certificate.

 

11.
Data Sync from Offline to Online and vice-versa should be done during off-peak hours. It should not be done during peak hours. Also, Data Sync should be done once in a day after completion of all application receiving.

 

12.
DSC Dongle should be available for signing of Certificate. DSC signing should be done during off-peak hours also for faster disposal of applications and to clear the pendency.

 

13.
Run Windows and Anti-virus updates in Client Computer when ServicePlus is not being used.

 

14.
Technical Support Protocol as mentioned on Portal should be followed.

 

  Official Section

Forgot Password ?

Track Application Status

Download Certificate

 

  Report Section

Department wise e-Service Count

Department wise e-Service List

Dashboard and MIS Report

 

  Contact Us

Helpdesk Email :
serviceonline[dot]bihar[at]gov[dot]in

 

 


Application Processing for e-Services of Bihar

Joint initiative to provide government services in a transparent and convenient manner within specified time through an online e-Service delivery portal for ease of living.

Visit Applicant's Portal https://serviceonline.bihar.gov.in for Application Submission.

 

  Important Information

 

1.
Certificate / licence will be sent to applicant through (i) Download link in SMS, (ii) Attachment in Email, (iii) DigiLocker, (iv) SevicePlus Inbox, (v) Download Certificate link on Portal, (vi) Kiosk / CSC / Public Service Centre (RTPS Counter) etc.

 

2.
Verification of certificate (Residence / Caste / Income / NCL (State) / NCL (Central) / EWS) done through portal is subject to final verification of the same by issuing authority.

 

3.
It is mandatory for every Designated Officials to keep their profile updated (Login -> Menu -> Manage Profile -> Modify Profile).

 

 

  Standard Operating Procedure

 


1.
Recommended computer configuration for Public Service Centres: Processor - i3 or above, RAM - 4GB or above, OS - Windows 10 64-bit.

 

2.
Recommended Network / Internet Speed: At least 2 Mbps dedicated for every user.

 

3.
DNS entry in Public Service Centre computer on BSWAN network : Preferred DNS server - 10.76.5.31 ; Alternate DNS server - 10.76.5.32

 

4.
Use latest Mozilla Firefox Browser and allow "Pop-up blocker" for all sites. Clean the History of Browser every day before use.

 

5.
Webcam and DSC drivers must be installed (Responsibility: Local IT Manager and IT Assistant).

 

6.
DSC Registration in ServicePlus should be done as per Installation Manual provided on Portal (Responsibility: Local IT Manager and IT Assistant).

 

7.
Installation of Offline ServicePlus should be done as per Installation Manual provided on Portal (Responsibility: Local IT Manager and IT Assistant).

 

8.
Open ServicePlus Application in only one Browser / Tab and Log-out immediately after use.

 

9.
For auto conversion of Name (English) to नाम (हिंदी) in Application Form, press [Space] button after typing every words of Name in English. For example, type “Ashok [Space] Kumar [Space] Mehta [Space]” for its auto conversion to " अशोक कुमार मेहता ".

 

10.
Use latest "Adobe Acrobat Reader" to read / print downloaded Acknowledgement / Certificate.

 

11.
Data Sync from Offline to Online and vice-versa should be done during off-peak hours. It should not be done during peak hours. Also, Data Sync should be done once in a day after completion of all application receiving.

 

12.
DSC Dongle should be available for signing of Certificate. DSC signing should be done during off-peak hours also for faster disposal of applications and to clear the pendency.

 

13.
Run Windows and Anti-virus updates in Client Computer when ServicePlus is not being used.

 

14.
Technical Support Protocol as mentioned on Portal should be followed.

 

  Official Section

Forgot Password ?

Track Application Status

Download Certificate

 

  Report Section

Department wise e-Service Count

Department wise e-Service List

Dashboard and MIS Report

 

  Self Support Section


1.
Application for Residence, Caste and Income Certificate Services at Circle/Block level of Applicant and his/her Family Members using Application Reference Number and Applicant Name of any of these Services already applied.

2.
Application for Residence, Caste, Income, BC/EBC (NCL), OBC (NCL) and EWS Certificate Services at Sub-Division or District level can be done with Application Reference Number and Token Number of corresponding Circle/Block or Sub-Division level Service.

3.
Applicant can apply for Online Services in following ways: -
•
Without Login - by clicking on Department-wise Service Link.
•
After Login - by searching Service in Inbox: Menu => Apply for Services => View all available Services.
•
Through Executive Assistant at Public Service Centers - either Online or Offline.
•
Through Kiosk.
•
Through Common Service Centres.

4.
Applicant can get his/her Certificate from any of the following ways: -
•
Email Attachment in Applicant's Email-Id.
•
Download Link sent in SMS to Applicant’s Mobile Number.
•
DigiLocker.
•
“Track Application Status” link of the Portal.
•
ServicePlus Inbox (if applied after Login).
•
Public Service Centers (if applied at Public Service Center).

5.
Designated Officer can do bulk DSC sign up to 50 Certificates at a time.

6.
Search and Paging facility in Dispatch List of Executive Assistant

 

 

Before taking action (first time) on RTPS Applications submitted: -

☞Executive Assistants (EA) are advised to read both “Citizen User Manual” and "Officer User Manual" provided here in “User Manual” section.

☞Designated Officer (DO) are advised to read "Officer User Manual"provided here in “User Manual” section.

☞Admin Users (Admin) are introduced to manage and authenticate User Credentials of Designated Officers at different level like Executive Assistant (EA), Circle Officer (CO), Rural Development Officer (RDO), Child Development Project Officer (CDPO), Sub-Divisional Officer (SDO) or Officer authorized by SDO, Officer authorized by District Magistrate (DM) etc of the respective Office (Panchayat, Block cum Circle, Sub-Division, District, Division, Department etc) level. Identified Admin Users are advised to read "Admin User Manual" provided here in “User Manual”section.

 

 

 

 

Before taking action (first time) on Applications submitted: -

☞Designated Officers are suggested to read "Officer User Manual" provided here in "User Manual" section.

☞Admin Users are introduced to manage and authenticate User Credentials of Designated Officers at different levels. Identified Admin Users are suggested to read "Admin User Manual" provided here in "User Manual" section.

General Administration Department

Officer User Manual

Labour Resource Department

Officer User Manual

Home Department

Officer User Manual

Tourism Department

Officer User Manual

Compatible Browser for ServicePlus Online Application - Mozilla Firefox

Viewing Acknowledgement / Certificate - PDF Reader

Enabling Digital Signature (DSC) - Java 1.8 for 32 bit / 64 bit Windows

Technical Support through Remote Access - AnyDesk

Mobile App for Citizens/Officials

ServicePlus Brochure

Service Definer Guide

 

  Technical Support

 

☞(a) Panchayat, Block cum Circle, Sub-Division, District, Division, and Department level Executive Assistant,

☞(b) Block cum Circle and Sub-Division level IT Assistant through Executive Assistant,

☞(c) District IT Manager through IT Assistant,

☞(d) DIO / ADIO of NIC District Centre and Department IT Manager though District IT Manager, and

☞(e) ServicePlus Team of NIC Bihar through DIO / ADIO of NIC District Centre and Department IT Manager.

 

 

  Frequently Asked Questions


For technical support, please contact in the following order: -

 

1.
Panchayat, Block cum Circle, Sub-Division, District, Division, and Department level Executive Assistant,

 

2.
Block cum Circle and Sub-Division level IT Assistant through Executive Assistant,

 

3.
District IT Manager through IT Assistant,

 

4.
DIO / ADIO of NIC District Centre and Department IT Manager though District IT Manager, and

 

5.
ServicePlus Team of NIC Bihar through DIO / ADIO of NIC District Centre and Department IT Manager.

 

1.
 
Click on the option "Official Section" -> "Track Application Status" available on Homepage.

 

2.
 
"Track Application Status" form will appear.

 

3.
 
Select suitable options, enter Application Reference Number and Date, and then [Submit]. The status will be displayed.

 

 

  Contact Us

Helpdesk Email :
serviceonline[dot]bihar[at]gov[dot]in

 

Alerts
1.
Use latest Mozilla Firefox browser and allow "Pop-up blocker" to all sites.

 

2.
Clean the history of Mozilla Firefox Browser every day before use.

 

3.
For auto conversion of Name (English) to नाम (हिंदी) in Application Form, press [Space] button after typing every word in Name (English). For example, type “Ashok [Space] Kumar [Space] Mehta [Space]” in Name (English) for auto conversion to "अशोक कुमार मेहता" in नाम (हिंदी).

 

4.
Use latest "Adobe Acrobat Reader" to read / print downloaded Acknowledgement / Certificate.

 

5.
Applicant can get his/her Certificate from any of the following ways: -
•
Email Attachment in Applicant's Email-Id.
•
Download Link sent in SMS to Applicant’s Mobile Number.
•
DigiLocker.
•
"Download Certificate" and “Track Application Status” links of the Portal.
•
ServicePlus Inbox (if applied after Login).
•
Kiosk, Common Service Centre (CSC) and Public Service Centre (RTPS Counter).

 

6.
For query reply and additional payment in LRD Services use URL https://serviceonline.bihar.gov.in/officials.

 

LOG IN