1.
Recommended computer configuration for Public Service Centres: Processor - i3 or above, RAM - 4GB or above, OS - Windows 10 64-bit.
2.
Recommended Network / Internet Speed: At least 2 Mbps dedicated for every user.
3.
DNS entry in Public Service Centre computer on BSWAN network : Preferred DNS server - 10.76.5.31 ; Alternate DNS server - 10.76.5.32
4.
Use latest Mozilla Firefox Browser and allow "Pop-up blocker" for all sites. Clean the History of Browser every day before use.
5.
Webcam and DSC drivers must be installed (Responsibility: Local IT Manager and IT Assistant).
6.
DSC Registration in ServicePlus should be done as per Installation Manual provided on Portal (Responsibility: Local IT Manager and IT Assistant).
7.
Installation of Offline ServicePlus should be done as per Installation Manual provided on Portal (Responsibility: Local IT Manager and IT Assistant).
8.
Open ServicePlus Application in only one Browser / Tab and Log-out immediately after use.
9.
For auto conversion of Name (English) to नाम (हिंदी) in Application Form, press [Space] button after typing every words of Name in English. For example, type “Ashok [Space] Kumar [Space] Mehta [Space]” for its auto conversion to " अशोक कुमार मेहता ".
10.
Use latest "Adobe Acrobat Reader" to read / print downloaded Acknowledgement / Certificate.
11.
Data Sync from Offline to Online and vice-versa should be done during off-peak hours. It should not be done during peak hours. Also, Data Sync should be done once in a day after completion of all application receiving.
12.
DSC Dongle should be available for signing of Certificate. DSC signing should be done during off-peak hours also for faster disposal of applications and to clear the pendency.
13.
Run Windows and Anti-virus updates in Client Computer when ServicePlus is not being used.
14.
Technical Support Protocol as mentioned on Portal should be followed.
